This Privacy Policy explains how Regain Mens Pelvic Health ("we," "us," or "our"), operated by Jongmoon Kwak, PT, DPT, FAAOMPT, OCS, collects, uses, and protects your personal information when you visit our website or purchase our wellness education services.
1. Information We Collect
We collect the following types of information:
- Contact information — name, email address, phone number when you contact us or book a class
- Health-related information — surgery date, recovery stage, program selection that you voluntarily provide when booking
- Payment information — processed securely by Stripe; we do not store your credit card details
- Website usage data — pages visited, time on site, browser type, collected via standard analytics tools
- Story submissions — if you voluntarily submit a recovery story, the content you provide
2. How We Use Your Information
We use your information to:
- Process your booking and send confirmation emails
- Send appointment reminders via email or text (Acuity Scheduling)
- Respond to your questions and provide customer support
- Improve our website and services
- Publish recovery stories you have explicitly consented to share
- Comply with legal obligations
We do NOT sell, rent, or share your personal information with third parties for marketing purposes.
3. Third-Party Services
We use the following third-party services that may process your data:
- Acuity Scheduling — appointment booking and reminders (acuityscheduling.com)
- Stripe — secure payment processing (stripe.com)
- Zoom for Healthcare — HIPAA-compliant video sessions (zoom.us)
- Netlify — website hosting and form submissions (netlify.com)
Each service operates under its own privacy policy. We encourage you to review their policies.
4. California Privacy Rights (CCPA)
As a California resident, you have the right to:
- Know what personal information we collect and how it is used
- Request deletion of your personal information
- Opt out of the sale of your personal information (we do not sell your data)
- Non-discrimination for exercising your privacy rights
To exercise any of these rights, email us at [email protected].
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses SSL encryption (HTTPS). Payment data is handled exclusively by Stripe using PCI-DSS compliant systems. However, no method of internet transmission is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for a minimum of 3 years. You may request deletion of your data at any time by contacting us.
7. Cookies
Our website may use basic cookies for analytics and functionality. You can disable cookies in your browser settings, though this may affect website functionality.
8. Children's Privacy
Our services are intended for adults (18+) only. We do not knowingly collect personal information from anyone under 18 years of age.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or your personal data, contact us at:
- Email: [email protected]
- Phone: (925) 272-8501
- Website: